Technical Support

At Water Tank Solutions Ltd (WTS), we’re committed to supporting you after the sale. Whether you need help troubleshooting a product, have a question about your system, or would like to arrange a service visit, our team is here to help.

Contact Technical Support

For technical enquiries, please get in touch using the details below. We aim to respond to all technical support requests within 1–2 business days.

Phone: 027 542 7826
Contact form: Click here to send us a message

When contacting us, please include as much detail as possible about your system and the issue you are experiencing. This helps us respond quickly and accurately.

What to Include in Your Support Request

Your name and contact details
Product name, model, or description
Date of purchase or installation
A description of the issue or fault
Any error codes or warning lights displayed
Photos or videos of the issue where possible

Common Support Topics

Pump Issues

If your pump is not starting, losing pressure, running continuously, or making unusual noises, please contact us. Do not attempt to disassemble or repair the pump yourself as this may void the warranty.

Water Filtration Systems

For filter replacement schedules, flow rate issues, or water quality concerns, please get in touch. We can advise on maintenance requirements and arrange servicing if needed.

Irrigation Systems

If you are experiencing uneven coverage, pressure issues, controller faults, or leaks in your irrigation system, contact us for troubleshooting assistance or to arrange a site visit.

Water Tanks

For questions about tank maintenance, cleaning, fittings, or water quality, we are happy to assist. We also offer a professional tank cleaning service — contact us to arrange.

Water Testing

If you have concerns about your water quality, we offer water testing and diagnostics. Contact us to discuss your requirements and arrange testing.

Servicing & Maintenance

Regular servicing helps ensure your water system continues to perform reliably. We offer scheduled maintenance for pumps, filtration systems, irrigation systems, and more. Contact us to set up a maintenance plan suited to your system and property.

Warranty Support

If you believe your product or installation may be covered under warranty, please refer to our Warranty page for details, then contact us to initiate a claim.

Business Hours

Our team is available during normal business hours, Monday to Friday. We will do our best to respond to urgent enquiries as quickly as possible.