Privacy Policy

Last updated: May 2026

Water Tank Solutions Ltd, trading as WTS (“we”, “us”, “our”), is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).

This policy explains how we collect, use, store, and disclose your personal information when you interact with us through our website, by phone, email, or in person.

1. What Personal Information We Collect

We may collect the following types of personal information:

Name, address, phone number, and email address
Property details relevant to your water or irrigation project
Payment and billing information
Communications and enquiries you send to us
Website usage data (via cookies and analytics tools)

2. How We Collect Personal Information

We collect personal information directly from you when you:

Submit an enquiry or request a quote through our website or by phone
Place an order or enter into a service agreement with us
Contact us by email, phone, or in person
Subscribe to any communications from us

We may also collect information from third parties where permitted by law, such as referrals from other customers or contractors.

3. Why We Collect Personal Information

We collect and use your personal information to:

Respond to your enquiries and provide quotes
Design, supply, install, and service water and irrigation systems
Process payments and manage accounts
Communicate with you about your project or order
Comply with legal and regulatory obligations
Improve our products, services, and website

We will not use your personal information for any purpose other than those listed above without your consent, unless required or permitted by law.

4. Disclosure of Personal Information

We may share your personal information with:

Subcontractors or suppliers involved in delivering your project
Payment processors and financial institutions
Professional advisors (e.g. accountants, legal advisors)
Government agencies or regulators where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, use, modification, or disclosure. Your information may be stored electronically on secure systems. Where information is held by third-party service providers (such as cloud platforms), we take steps to ensure those providers maintain appropriate security standards.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Access and Correction

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of any personal information that is inaccurate or incomplete

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the Act.

8. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

9. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance so we can attempt to resolve your concern. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

Website: www.privacy.org.nz
Phone: 0800 803 909

10. Contact Us

For any privacy-related enquiries, please contact:

Water Tank Solutions Ltd
Cambridge, Waikato, New Zealand
Email: wtsnz.office@gmail.com

This policy may be updated from time to time. We encourage you to review it periodically.